Which video conferencing app does AI recommend most overall?
Zoom leads overall in AI answers for video conferencing software in October 2026, but the race is close. Zoom has 21.3% share of AI answers, Google has 20.3%, and Microsoft has 18.1%, so the top three sit within 3.2 points of each other and all appear in most recommendation lists.
Zoom shows the widest reach. Zoom appears in 92% of AI answers, versus 88% for Google and 78% for Microsoft. Google ranks slightly higher when it is named, with an average position of 1.9 versus 2.2 for Zoom.
Webex and Jitsi form the next tier. Webex has 10.6% share of AI answers and Jitsi has 9%, well behind the top three but still far ahead of Slack at 5.5% and Whereby at 4.8%.
Do the AI engines agree on the same leader?
Most AI engines name Zoom most often, but Google is close enough to split the lead in places. ChatGPT puts Zoom first at 24.2% share of AI answers, Claude has Zoom and Google tied at 19.1%, Gemini leads with Google at 20.6%, and Google AI Mode has Zoom and Google tied at 22.2%.
Microsoft stays third across every engine shown. Microsoft ranges from 14.8% in Google AI Overviews to 21% in ChatGPT, which keeps it in the top three even when the lead changes.
Google AI Overviews still leans to Zoom. Google AI Overviews names Zoom at 22.2%, Google at 20.4%, and Microsoft at 14.8%, so the gap at the top is real but not large.
Which video conferencing app does AI recommend for small teams?
Google leads AI answers for small team meetings, ahead of Zoom, Microsoft, and Whereby. Google is named in 100% of AI answers on small team meetings and is most often named first, while Zoom appears in 75%, Microsoft in 65%, and Whereby in 55%, which is a different order from the overall market list.
Google gains ground here. Overall, Zoom leads and Google sits second, but for tiny teams that want quick join links and light admin setup, AI answers move Google to the top and pull Whereby into the main set.
Whereby matters more in this use case. Whereby has only 4.8% share of AI answers overall, yet it is named in 55% of small team answers and outranks many larger brands for this specific need.
Which video conferencing app does AI recommend for telehealth?
Zoom is the clear AI pick for telehealth video visits, with SimplePractice and VSee showing up far more here than they do overall. Zoom is named in 100% of AI answers on telehealth and is most often named first, while SimplePractice appears in 78%, VSee in 44%, and Google in 22%.
SimplePractice jumps from a niche overall role to a core telehealth option. SimplePractice has 2.3% share of AI answers overall, yet it appears in 78% of telehealth answers and has an average position of 2.3 when it is named.
VSee is another topic-specific name. VSee has 1.3% share of AI answers overall, but it appears in 44% of telehealth answers, so AI answers treat telehealth as a category with its own shortlist.
Which video conferencing app does AI recommend for business meetings?
Microsoft, Google, and Webex lead AI answers for business video conferencing, with Zoom less dominant than it is overall. Microsoft, Google, and Webex are each named in 100% of AI answers about office conference room join-ins, and Microsoft is most often named first, while Zoom appears in 75%.
Microsoft takes the lead in this case. That is a shift from the overall ranking, where Zoom leads, Google is second, and Microsoft is third by share of AI answers.
Webex rises sharply on this topic. Webex has 10.6% share of AI answers overall, yet it appears in 100% of business video conferencing answers, which shows how much AI answers separate general use from room-based business meetings.
What sources do AI answers lean on for these recommendations?
AI answers on video conferencing software lean heavily on brand-owned sources, with community and editorial sources playing a smaller role. Brand sources account for 47% of citations, while community sources account for 4.3%, editorial and review sources 3.3%, reference sources 2.8%, and institutional sources 0.5%.
Vibe.us and support.zoom.com are the most cited sources at 21 citations each. Zoom.us follows with 14 citations, then youtube.com with 12, zapier.com with 11, and microsoft.com with 11.
Brand-owned pages have a clear edge here. For any video conferencing app that wants to be recommended, the pattern points to up-to-date product pages and support docs first, because those sources appear far more often than reviews or reference sites.
